article Refund policies and actions based on types of exchange transactions
performed. ABCexchange guarantees to any of its users his/her right for refund
if ABC exchange does not send the currency to the user-requested address. *NOTE: *
- This Refund Policy concerns exclusively Transaction fees and users’
- ABC exchange will make its best effort to assist the users in case of
any disputes related to refunds of purchased currencies.
- Refunds and Returns above the original amount are prohibited.
General Conditions: The User who has made an
exchange order which included transaction fee, or has topped up his account may
request a Refund or Return by the Eligibility Criteria as further set out
herein. Refund/Return will only be considered where the user complies with the
Eligibility Criteria in full. Where the user fails to meet any of the
Eligibility Criteria; ABC exchange shall have the right, in its sole
discretion, to decline the User’s request for a Refund/Return. To apply for a
Refund/Return, the user must request and submit Refund information details by
creating support tickets.